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Dynamic Human Resources Professional with extensive experience providing support for various institutions. Expert in labor relations, benefits, compensation, recruitment, retention, training and customer service in diverse environments. Promotes working environment procedures conducive to improving productivity, increasing efficiency, enhancing quality, and strengthening financial results. Motivated to work efficiently, handling many tasks simultaneously; able to prioritize workload and multi-task. Excellent interpersonal skills and able to communicate and collaborate effectively with co-workers at all levels.

CORE COMPETENCIES

· Effective communication skills; Adept in interpersonal and corporate relations, and liaison.
· Resourceful and well-organized; Skilled in activity planning, task management.
· Keen sense of responsibility; Solid professional standards. Excellent track record of dependability.
· Problem solver; Respond rapidly and appropriately to changing circumstances. Evaluate problems, make astute decisions to effect positive change, and refocus on new priorities.

SKILLS AND PROFICIENCIES

· Human Resources Management and Administration ·  Interpersonal and Corporate Communications
· Customer Relationship Management ·  Executive Office Management ·  Data Entry

Human Resources Management and Development
Applied extensive knowledge in labor relations, benefits, compensation, recruitment, retention, training and customer service. Spearheaded excellent communication skills, including conflict resolution, negotiations and creating strategic alliances. Strategically aligning HR policies and programs to accomplish corporate goals and objectives. Processed, verified, and maintained documentation relating to personnel activities such as benefits, compensation, employee relations, expatriate administration, HRIS system, immigration compliance, labor relations, recruiting, and training. Recorded data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations: defined contribution pension plans, share option plans and most recently on health and welfare plans. Acted as the officer in charge in the absence of the manager.

Office Management and Administration
Applied knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Provide wide range of administrative and clerical duties in various settings: Toronto, Mississauga, Brampton, and Montreal with approximately 800 employees. Implemented business and management principles involved in strategic planning, resource allocation, human resources supervision, leadership technique, production methods, and coordination of people and resources. Demonstrated ability to collaborate with others to achieve set goals and increase efficiency and productivity.

EDUCATION

Human Resources Management Diploma · George Brown College, Toronto · 2002
Business Management Diploma · Humber College, Toronto · 1997

References available upon request.

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